Tech Support Associate/ Tech Support Engineer/sr Tech Support Engineer

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Tech Support Associate/ Tech Support Engineer/sr Tech Support Engineer

Mphasis Limited
Tech Support Associate
Any Graduate
0 - 5 Years
1,75,000 - 4,50,000 P.A.
13th August - 14th August 2018
11 AM onwards

Job Description:

  • Mphasis hiring for Tech Support Associate/Technical Support Engineer/ Senior Technical Support Engineer- International Voice Support
  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledge base.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
  • 5 days working 24* 7 shifts(including night shifts)
  • Any 2 Rotational offs
  • 9 Hours Login ( including 1 Hour Break )
  • Excellent command on English (Verbal and Written)

Company Profile:

Mphasis Limited
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Mphasis Limited (then, Mphasis BFL Limited) was formed in June 2000 after the merger of the US-based IT consulting company Mphasis Corporation (founded in 1998) and the Indian IT services company BFL Software Limited (founded in 1993).

Walkin Address:

Mphasis, EON Infrastructure, Wing 2 Cluster C, ground floor, Kharadi.

Contact Details:

Recruiter Name: Suruchi
Contact Company: Mphasis Limited