Mediaocean Recruitment for Configuration Support Engineer


Mediaocean Recruitment for Configuration Support Engineer


Company Name: Mediaocean

Website: https://www.mediaocean.com

Job Role: Configuration Support Engineer

Education Qualification: BE/BTech

Job Responsibilities :

  • Working to troubleshoot and determine a root cause for technical escalations on an enterprise web application product
  • Troubleshooting issues by going through the configuration and logs with a thorough attention to detail
  • Provide assistance on medium to high-level complexity support inquiries
  • Responding quickly and intelligently to production issues and facilitating communication between L1 and Development team
  • Ownership of Problems/Issues/Defects Tickets until it is resolved and a client is unblocked within stipulated SLAs
  • When the case is unable to be solved within the specified guidelines, pass the case on to the development team for further investigation
  • Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
  • Properly log documentation regarding support inquiries into the CRM system
  • Provide assistance to other team members
  • Proactively keep management informed of critical customer issues/concern

Experience : 0 – 1 Years
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