Walk in for IT Help Desk at XL Dynamics India Pvt. Ltd

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Walk in for IT Help Desk at XL Dynamics India Pvt. Ltd

XL Dynamics India Pvt. Ltd.
Network Administrator
B.E/B.Tech/MCA in Computers/ Electronics/ Telecommunication
0 - 5 yrs
3,00,000 - 8,00,000 P.A.
Navi Mumbai
31st July - 10th August 2018
10 AM onwards

Job Description:

  • Providing technical and diagnostic support for all hardware/software problems.
  • Maintaining overall ownership of users issue & service ensuring resolution within agreed service levels.
  • Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the users desktop.
  • Managing service requests, software installations, new computer setups, upgrades, etc.
  • Supporting the following technologies: Microsoft Office 2007 products Word, Excel, Access, Internet Explorer, Windows 7/8, desktops, laptops, printers, networked copiers, NICs, basic LAN/WAN connectivity and others as assigned.
  • Troubleshooting network related issues.
  • Troubleshooting login and domain related issues.
  • Troubleshooting operating system and general software related issues.
  • Recording escalations from employees and notify the IT head on any operational escalations and complaints.
  • Resolving the queries in accordance with help-desk escalation process.

Company Profile:

XL Dynamics India Pvt. Ltd.
XL Dynamics India Pvt. Ltd. was established in 2002 and incorporated in 2005, with its wholly owned office located in Navi Mumbai. We are a privately held corporation providing IT, audit and quality control outsourcing solutions to a defined clientele in the US mortgage industry. Being a technology savvy organization, we have helped clients to develop integrated technology platform to bring the best of the mortgage solutions. Our experience in financial services and the mortgage banking industry, with a blend of technology and our focus on providing the highest quality financial services to our clients in US from our operation centers in India; enables us to provide the most efficient and cost effective services to our customers.

Walkin Address:

XL Dynamics India Pvt. Ltd. Rupa Solitaire, Millennium Business Park, Mahape, Navi Mumbai - 400 710

Contact Details:

Recruiter Name: HR
Contact Company: XL Dynamics India Pvt. Ltd.
Website: http://www.xldynamics.com/