Walk-in Drive For Accenture Associate/senior Associate Csr(voice)

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Walk-in Drive For Accenture Associate/senior Associate Csr(voice)

Customer Support Executive(Voice Process)
Bachelor's Degree required (B.A, B.Com, BSc (Non-IT), BBA, BHM, ,BCA ) OR PUC(12TH) With minimum 6 months of experience in any domain.
0 - 1 yrs
1,75,000 - 2,75,000 P.A.
27th July - 31st July 2018
2 PM onwards

Job Description:

  • Receive inbound calls and ensure that cases and interactions are logged correctly in CRM
  • Ensure security verifications are carried out per company policies and procedures
  • Resolve customer queries, ensuring that a high standard of customer service is maintained
  • Place outbound calls to customers when required in line with Client / Company guidelines
  • Utilise up-sell opportunities under Prefer-to-Refer and / or other Client driven sales programs.
  • Work productively whilst maintaining exceptional call/data quality standards in line with targets
  • Contribute to the team through open and regular communication with peers / supervisors
  • Adhere to all company or departmental policies and procedures (personnel and operational)
  • Keep process, technical, operational and sales knowledge (of self) maintained / updated
  • Maintain regular and punctual attendance in line with company policies and procedures

Company Profile:

Established in 1981, NIIT Limited, a global leader in Skills and Talent Development, offers multi-disciplinary learning management and training delivery solutions to corporations, institutions, and individuals in over 40 countries. The company ranks among the world's leading training companies owing to its vast, yet comprehensive array of talent development programs. NIIT's Corporate Learning Group (CLG) offers comprehensive suite of Managed Training Services that includes custom Curriculum Design and Content Development, Learning Administration, Learning Delivery, Strategic Sourcing, Learning Technology, and Advisory Services to leading companies in North America, Europe, Asia, and Oceania. NIIT's Skills and Careers Group (SNC) delivers a diverse range of learning and talent development programs to millions of individual and corporate learners in areas including Banking, Finance & Insurance, Retail Sales Enablement, Management Education, Multi-Sectoral Vocational Skills, Digital Media Marketing, and programs in digital transformation technologies.

Walkin Address:

#74/2, 1st Floor, Sanjana Plaza, Elephant Rock Road, Jayanagar 3rd Block, Bengaluru, Karnataka 560011

Contact Details:

Recruiter Name: harish
Contact Company: NIIT Ltd
Website: http://www.niit.com/india/training
Telephone: 9916367270