Technical Support - Non Voice

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Technical Support - Non Voice

Knoah Solutions Pvt Ltd.
Technical Support - Non Voice
Any Graduate
0 - 1 yrs
Not Disclosed
Pune(Viman Nagar)
10th July - 31st July 2018
3 PM onwards

Job Description:

  • Effectively address customer queries by understanding challenges faced by the customer
  • Ensure you meet set process for addressing customer queries
  • Understand customer expectation clearly through effective probing
  • Document reasons for customer dissatisfaction for all the queries and the challenges faced
  • Understand and upgrade product and process knowledge to meet required standards of customer resolution on an ongoing basis
  • Set high level of performance standards for the given process/account
  • Ensure you understand expected performance standards and metrics to be achieved for a given process/account
  • Look for areas of improvement in the process and provide insights to your Supervisors to enhance customer delight
  • Follow the learning management process to remain current and updated on the required skills and knowledge required for the position

Company Profile:

Knoah Solutions Pvt Ltd.
Knoah Solutions is a leading global Business Process Outsourcing and Contact Center Solutions provides Multi-Channel Customer Engagement solutions.

Walk-in Address:

Knoah Solutions Pvt Ltd. The Chambers, 2nd Floor, Ganpati Chowk, Viman Nagar, Pune - 411014

Contact Details:

Recruiter Name: Nikita nagwekar
Contact Company: Knoah Solutions Pvt Ltd.
Telephone: 07702226073

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