Service Desk Analyst - Tech Mahindra Ltd

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Service Desk Analyst

Tech Mahindra Ltd
Service Desk Analyst
Any Graduate
0 - 3 yrs
1,00,000 - 4,00,000 P.A.
19th July - 27th July 2018
2 PM onwards

Job Description:

  • Hands on Experience on any of the ITSM Tools (SNOW, Remedy, CA Service Desk)
  • Basic understanding of ITIL v3 foundation or HDI
  • Incident Management experience Managing incidents including business expectations and communication
  • Basic User & Security Group Active Directory administration
  • Strong knowledge of Microsoft based operating systems with emphasis on Windows 7,10 and Office 2010, 2013, 365
  • Excellent verbal and written English communication and soft skills
  • Excellent customer service skills with skills to empathize with the user
  • Ability to work well with others, particularly senior level IT and business managers
  • Ability to establish effective working relationships
  • Demonstrate ability to be assertive when necessary

Company Profile:

Tech Mahindra Ltd
Tech Mahindra Limited is an Indian multinational provider of information technology (IT), networking technology solutions and Business Process Outsourcing (BPO) to the telecommunications industry. Tech Mahindra is a US$4.2 billion company with over 117,000 employees across 90 countries. It provides services to customers which include Fortune 500 companies. It is also one of the Fab 50 companies in Asia, a list compiled by Forbes.[4] Tech Mahindra was ranked #5 in India's software services (IT) firms and overall #111 in Fortune India 500 list for 2012.

Walkin Address:

Tech Mahindra, phase 3 Hinjewadi

Contact Details:

Recruiter Name: Snehal Ayare
Contact Company: Tech Mahindra Ltd

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