Walk-In HCL | Customer Support Executive | Banking | Pune

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Walk-In HCL | Customer Support Executive | Banking | Pune

HCL Technologies Limited
Customer Support Executive
Any Graduate
0 - 5 Years
1,00,000 - 3,00,000 P.A.
5th June - 8th June 2018
11 AM onwards

Job Description:

  • To provide one-stop customer service for live chat (text, voice and video), phone, mail, fax and electronic communications, backend process activities and to cross sell banks products and services without compromising on risk and fully adhering to regulations and compliance policies.
  • Role includes assisting customers (primarily over the chat portal) with various enquiries and requests on core banking products.
  • This list is complete but not exhaustive of the type of products and services which a Customer Service staff may encounter to handle.
  • To complete & meet all customers requests as per defined guidelines.
  • Good Typing Skills (25 wpm with 90% accuracy).
  • Any graduate or post graduate with minimum 6 months of experience in to DOMESTIC Banking / BPO / Customer Service can apply.
  • Excellent command on the English language is mandatory!
  • Good comprehension and correct grammar skills.
  • Excellent computer/ internet navigation skills.
  • To take accountability for KPIs such as First Contact Resolution (FCR), Customer Satisfaction (CSAT), Complaint Management Index (CMI), Average Handling Time (AHT), Individual Productivity & Quality Processing.

Company Profile:

HCL Technologies Limited
HCL Technologies Limited is an Indian multinational IT services company, headquartered in Noida, Uttar Pradesh, India. It is a subsidiary of HCL Enterprise. Originally a research and development division of HCL, it emerged as an independent company in 1991 when HCL ventured into the software services business. HCL Technologies offers services including IT consulting, enterprise transformation, remote infrastructure management, engineering and R&D, and business process outsourcing.

Walk-in Address:

Tower-7, Upper Ground Floor, Wing A&B,, Magarpatta SEZ, Hadapsar, Pune

Contact Details:

Recruiter Name: Srijika Mourya
Contact Company: HCL Technologies Limited
Website: https://www.hcltech.com/

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