Technical Support -international Voice Process - Pune


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Technical Support -international Voice Process

Mphasis Limited
http://www.mphasis.com/
Technical Support -international Voice Process
Any Graduate
0 - 3 Years
1,75,000 - 3,00,000 P.A.
Pune
29th May - 31st May 2018
11:00 AM to 1:00 PM

Job Description:

  • Respond to customer queries via inbound calls, emails, chat and web tickets within defined SLAs.
  • Logging incidents and service requests, categorizing and prioritizing them, and managing their life cycle as per ITIL guidelines.
  • Update users about request status and close request when users are satisfied with solutions
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP and share point as per guidelines in the knowledgebase.
  • Remote desktop troubleshooting. Escalate complex incidents / requests to upstream technical groups
  • Pick up and Drop
  • Global Standards work environment
  • Proper Desk job
  • Performance linked incentives

Company Profile:

Mphasis Limited
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise.

Walkin Address:

Mphasis, EON free zone, Cluster C, Ground Floor, Wing 2, Kharadi, Pune 411014

Contact Details:

Recruiter Name: Rashmin
Contact Company: Mphasis Limited
Website: http://www.mphasis.com/
Telephone:

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