Paytm Walk-in for Customer Support


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Paytm Walk-in for Customer Support

One97 Communications Limited
https://paytm.com/
Customer Support Executive
Any Graduate
0 - 2 Years
Not Disclosed
Delhi NCR / Noida
14th May 2018
10 AM onwards

Job Description:

  • Fluency in written & verbal English is a must
  • Should be willing to coordinate with customers over the phone/email and involve in calling-related activities
  • Should be willing to work 6 days in a week & in Night Shifts.
  • Should be okay with roster week offs
  • Provide solution to customer queries via email or calls.
  • Monitor and enhance the performance of oneself in the areas of productivity, process adherence, customer satisfaction, schedule adherence and employee satisfaction/ development.
  • Enhance the goal of quality support by providing individual coaching feedback sessions and periodic one on ones that focus on improving customer satisfaction, communication skills and technical ability.
  • Operational responsibility re/ managing the incoming volume / queue to meet KPIs and taking appropriate actions (e.g. break scheduling, arranging for overtime etc)
  • 0 to 2 years experience in Customer support on calls & email process.
  • Should be a good leader & experience of working under pressure

Company Profile:

One97 Communications Limited
Paytm is India's largest mobile payments and commerce platform. It started with online mobile recharge and bill payments and has an online marketplace today. In a short span of time we have scaled to over 158mn registered users and more than 90mn monthly transactions. Paytm is the consumer brand of India's leading mobile internet company One97 Communications. One97 investors include Ant Financial (AliPay), SAIF Partners, Mediatek, Sapphire Venture and Silicon Valley Bank. We strive to maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. Our team spends hours designing each new feature and obsesses about the smallest of details.

Walkin Address:

Paytm, F-1, Sec 6, Noida

Contact Details:

Recruiter Name: HR
Contact Company: One97 Communications Limited
Website: https://paytm.com/
Telephone:

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