HR Admin/operations – US Shfts

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HR Admin/operations – US Shfts

Sears IT & Management Services India Pvt. Ltd.
HR Admin/operations
Any Graduate
1 - 4 yrs
Not Disclosed
14th May - 18th May 2018
6 PM onwards

Job Description:

  • Resolve and handle transactional and administrative issues relating to areas such as payroll, payroll tax, EDC (Employment Data Changes), paid time off, LOA, legal requests, Disability, Reports etc. through comprehensive and accurate research within commitment guidelines.
  • Communicate resolution to callers with clarity via telephone or e-mail.
  • Identify trends and high volume inquires that may indicate corporate-wide issues; inform management as appropriate
  • Provide balance and mediate differences between customer requests and corporate guidelines
  • Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols
  • Adherence to the operating procedures and provide consistent experience to Business Partners.
  • Maintain service level agreements
  • Strong written and verbal communication skills.
  • Proficient knowledge of MS Office.
  • Ability to accurately respond to inquiries in fast paced high volume environment

Company Profile:

Sears IT & Management Services India Pvt. Ltd.
Sears IT and Management Services (India) Pvt. Limited, also known as Sears India (Sears Holdings India/SHI) provides corporate IT services to Sears Holdings Corporation (SHI, NASDAQ:SHLD) and its family of companies including Sears, Roebuck and Co., and Kmart Corporation. Sears India works as an extended arm to the core Information Technology (IT) team of SHC, located in the United States, and assists in developing and maintaining systems, services and applications used by SHC subsidiaries. World-class professionals at Sears India provide exemplary services to help SHC generate more value for its customers and shareholders.

Walkin Address:

Sears IT & Management Services India Pvt Ltd Eon IT park cluster C 7th Floor , Kharadi Contact Person : Sonia Mishra/Shruti Patil Interviewer : Rupesh Pal

Contact Details:

Recruiter Name: HR
Contact Company: Sears IT & Management Services India Pvt. Ltd.

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