Hiring for International Voice Process - Fixed Shifts and Fixed offs

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Hiring for International Voice Process - Fixed Shifts and Fixed offs

CONVERGYS India Services Pvt Ltd
Customer Support Executive
Any Graduate
0 - 3 yrs
1,75,000 - 2,50,000 P.A.
10th May - 18th May 2018
12 AM onwards

Job Description:

  • We are hiring for Customer Care Officer (Inbound Business to Business Service).
  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.
  • Should have excellent communication and English speaking skills
  • Knowledge of basic computer operations.
  • Ability and willingness to learn.

Company Profile:

CONVERGYS India Services Pvt Ltd
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Walkin Address:

Convergys, RMZ West End, DP Road, Near Reliance Mart / McDonalds, Aundh, Pune 411007

Contact Details:

Recruiter Name: Tausif Sayyed
Contact Company: CONVERGYS India Services Pvt Ltd
Website: http://www.convergys.com/

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