Team Leader :: CCI : Walk in :: May 2018

Team Leader :: CCI : Walk in :: May 2018

Cross Country Infotech Pvt Ltd
Team Leader
Any Graduates
4 - 8 yrs
Not Disclosed
5th May 2018
9 AM onwards

Job Description:

  • Ensure relevant processes are followed on the operational floor
  • Conduct calculations in order to determine the staffing requirements on a Quarterly basis. This calculation should be shared with the Managers
  • Manage day-to-day planning, thus ensuring that the teams consistently deliver on speed and accuracy within the agreed SLA frameworks;
  • Manage and optimize workflows (pipeline and individual work queues) through appropriate
  • Participate in calls with the client to understand expectations, provide feedback and reports and resolve queries or escalations.
  • Identify, facilitate and implement process improvement initiatives to improve efficiency
  • Measure and review Quality and productivity of the team and provide one to one feedback to ensure high quality and discipline
  • Handle customer complaints and escalations efficiently;
  • Monitor and investigate breaches to ensure that the sub-process functions in accordance to the procedures and service standards;
  • Manage team absenteeism, attrition, attendance, breaks and conduct;

Company Profile:

Cross Country Infotech Pvt Ltd
Situated in the heart of Pune, Cross Country Infotech Pvt. Ltd. is an Information Technology company that provides innovative IT solutions to the family of Cross Country Healthcare companies in the United States Our solutions help Cross Country Healthcare connect the right healthcare professionals to the right jobs in the right hospitals. We help our clients to keep track of the healthcare professionals progress; their needs, accommodation, skills growth, and training. With our technology and skills, we innovate to make the jobs of the healthcare professionals and clients easier, happier, and more fulfilling. By doing so, we ensure that they are in the best position to provide the best service to patients at healthcare facilities throughout the United States.

Walkin Address:

Cross Country Infotech Pvt.Ltd. 3rd Floor, Sr No 169/1, Sector II, Building D, West End Centre III, Aundh, Pune-411007 INDIA.(Nearest Landmark Convergys Building )

Contact Details:

Recruiter Name: HR
Contact Company: Cross Country Infotech Pvt Ltd
Telephone: 020-7276610004

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