Convergys Recruitment: Hiring Freshers for Customer Care Executive


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Convergys Recruitment: Hiring Freshers for Customer Care Executive

CONVERGYS India Services Pvt Ltd
www.convergysindia.in
International Voice Process
Any Graduates
0 - 4 yrs
1,25,000 - 2,50,000 P.A.
Pune
30th Apr'18 to 4th May'18
11:30am and 5 pm

Job Description:

  • Provide best-in-class customer service and problem resolution to customer queries over the voice based phone service.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problem.
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy.
  • Confirm customer understanding of the solution and provide additional customer education as needed.
  • Prepare complete and accurate work and update customer file.

Company Profile:

CONVERGYS India Services Pvt Ltd
Convergys is a global leader in customer management. Our talented and dedicated team serves leading household brands in industries such as communications, retail, healthcare, technology, financial services, and government. Convergys is passionate about delivering world class customer service each and every day. We understand that our clients have individual business needs, and that customer service in an increasingly multi-channel environment can be complicated.

Walkin Address:

Convergys India Pvt. Ltd RMZ Westend, Near McDonalds/Reliance Mart, Aundh, Pune 411007

Contact Details:

Recruiter Name: Ayesha Killedar
Contact Company: CONVERGYS India Services Pvt Ltd
Website: www.convergysindia.in
Telephone: 9545558249

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